Terms of Use

Despite our careful handling as we process your order, occasionally some items may be deemed lost or damaged. These terms and conditions will serve as our agreement to ensure that issues or problems along the way will be addressed in a standard and reasonable way.

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Minimum Order Size

Minimum order for Wash and Fold service is $20. There is no minimum order for dry cleaning.  If the minimum level is not reached, Econo Coin Laundry will charge the minimum order amount.

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Damaged Property

We exercise the utmost care in processing articles entrusted to us and use such processes which in our opinion are the best suited to the nature and condition of each individual article.  Nevertheless, we cannot assume responsibility for inherent weaknesses of or defects in  materials which may result in tears or development of small holes in fabric that are not readily apparent prior to processing.  We cannot guarantee against colour loss, colour bleeding, and shrinkage; or against damage to weak and tender fabrics; or against damage to ancillary items such as belts, buttons, beads, ties or zipper pulls. ​ If your garment was damaged while being washed from our facility and we have identified that we are at fault; the reimbursement for the garment will be the market value of the garment, considering the depreciation brought about by age and use and should not exceed 10 times the charge for cleaning the respective garment regardless of brand/condition. Any damaged items must be reported and returned to Econo Coin Laundry for inspection within 5 business days.

 

Lost Items

Any lost items must be reported within 5 business days.  Econo Coin Laundry makes its best reasonable effort to track every item that we process and will review all lost item claims on a case by case basis.  For any items that we have determined to be lost by Econo Coin laundry, customers will be reimbursed in accordance with the International Fabricare Fair Claims Guide and shall not exceed ten times our charge for cleaning the respective garment regardless of brand/condition, or a collective sum of a maximum $500.

 

Loose items

Due to safety hazards, we do not check pockets. If we happen to notice something in your pocket during the loading process, we will do our best to ensure it does not get washed with your laundry. We will not be responsible for any damages that will occur caused by the contents that are inside the pockets of your garments.So, please check your pockets before you place the laundry in the bag. Common items that are left in pockets and can cause damage are pens and chap sticks.  Even though we return all valuables like cash, credit cards and the like to customers as we find these in their pockets, we are not responsible in any way for items you claim to be included in your garments that we have not found ourselves.​

 

Laundry Special requests

If your laundry requires special care, we do require that you indicate with a note and attach it to your laundry bag or give our attendant specific instructions.  If you have specific garment that needs special care (hand dry, delicate wash etc. ) please bag this item separately.  Please be specific.  For instance, it is not enough to say "please hang dry my white trouser" because it can be difficult to determine what you are referring to.  Put this separately in a bag and then please put the note on the bag.

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Maximum Storage

Econo Coin Laundry can hold your clothes for one week. If the period extends beyond that, then Econo Coin Laundry can charge the customer storage fees of $5 per day. After 30 days items will be donated. We are not responsible for articles not claimed within 30 days.

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​Processing time

Typically orders are done in a first come, first serve basis; unless the customer has specified next day. Most orders are done same day whenever possible. Depending on when your order was placed, wash and fold orders can take a maximum of 48 hours to process. Dry cleaning will be a minimum of 2-3 day depending on the garment type. This excludes weekends and holidays.

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Late Payment Fees
Payments for wash and fold orders are due upon pick up. For commercial orders, payments are due according to the agreed upon terms. (usually net 30). If payment is not received or we are unable to complete a charge transaction as provided by the customer, then a late payment charge of 2% (compounded daily) will be applied to the outstanding balance until a payment has been finalized. The late payment fee is calculated from the invoice date until the date of settlement.

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Non-Payment

If payment has not been received, Fresh Laundry Company will contact the customer by telephone, text message or email to secure payment. Orders that have not been paid for within 30 days of the pickup date will be considered abandoned and all property will be disposed of or donated to a local charity. Econo Coin Laundry reserves the right to pursue legal action to seek compensation for cost and damages relating to the order.

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Allergies

We are not responsible for any medical reaction that might be cause by our services. If you experience an allergy, please notify us so that the next time we can adjust our detergent and softener amounts appropriately or use a hypo-allergenic detergent.

 

Stains

When stain removal was explicitly noted along with your order, we would check that the cloth type is capable of bleaching. If it is, we would apply stain remover or bleach appropriately. However, we cannot guarantee that all stains will be entirely removed in all cases.

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Discounts, Special Pricing and Coupons

Discounts, special pricing and coupons cannot be combined. Only one will be applied to your order unless specifically stated in writing by Econo Coin Laundry. If two are available and not combined, the greater percentage discount listed of the two will be applied to the order.

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We reserve the right to refuse laundry service to any customer due to conflict.

We reserve the right to refuse to process or wash and fold any garment.

 

Legal Disclaimer

The liability of Econo Coin Laundry under these terms and condition shall only be restricted to the monetary damages not to exceed the amount incurred by the customer for the service that have been rendered within the transaction where the damages have occurred. This liability shall be the extent of Econo Coin Laundry’s liability regardless of the form in which any legal or equitable action may be brought and the foregoing shall constitute customers exclusive remedy. Econo Coin Laundry disclaims all warranties express or implied with respect to the services rendered under this agreement.

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